HOW DO I PLACE AN ORDER?
Simply choose your style from the drop-down menu on the product page then click the “Add to cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.
For personalized photo products, within 24 hours after purchase, we will send a proof to the email address you supplied. (Please note that we will print your order if we don’t hear back from you within the next 48 hours)
YOU BOUGHT A DIGITAL DOWNLOAD, WHAT’S NEXT?
After purchasing your digital print, Pawups will email you the link to download digital print files within 24 hours. If you can’t find the email, search for the subject line “Order #xxxx Digital File” in your inbox and Spam/Junk folders.
We recommend downloading these files to a computer rather than a phone or tablet.
HOW DO I CHANGE OR CANCEL MY ORDER?
Orders can be canceled within 24 hours
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make, and we’ll confirm once the modification has been made. Please note that any orders that have already been produced or shipped cannot be modified or canceled.
You can also reach our customer support by emailing us at: [email protected]
WHY HAVE I NOT RECEIVED MY CONFIRMATION EMAIL?
If you cannot see your confirmation email, first check your spam folder in case it has been sent there instead of your Inbox folder.
You can request your confirmation email is resent by emailing us at:
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
We successfully ship many products worldwide each day.
HOW DO I RECEIVE MULTIPLE ITEM ORDERS?
If you order several products, each one will be sent in a separate package (in most cases).
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier or email us at [email protected].
HOW SECURE IS MY PERSONAL INFORMATION?
Our store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.