—————————————————————————————————–Pawups works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Please Note: Estimated Ship Timelines Does Not Include Handling/Production Time!
Delivery Time = Handling time + Transit time
All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them.
On average, merchandise is produced and shipped from our facility 3-5 business days after purchase.
Standard shipping/transit times apply 5-10 business days for domestic in USA and 15-30 business days for international.
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
1. DOMESTIC SHIPPING ON USA
Transit time : 5 – 10 Business days (Monday to Friday)
- Standard Shipping: $0.01 – $100 base cost shipping rate $8.95
- Standard Shipping: $100.00 and up – base cost shipping rate $10.95
2. INTERNATIONAL SHIPPING:
Transit time : 15-30 business days (Monday to Friday )
- Standard Shipping: $0.01 – $100 base cost shipping rate $12.95
- Standard Shipping: $100.00 and up – base cost shipping rate $15.95
COMMON SHIPPING QUESTIONS
1- When will my order be shipped?
Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be canceled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 3-5 days and after that, we will be sending an email notice with your tracking number on it.
2- Can I have a tracking number?
Yes, we will send you a tracking number via Email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Order” in the Main Menu.
If you didn’t receive an Email, please contact us, so we can provide you with the information, before making a Charge back, in some cases, Emails don’t get send automatically.
3- I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.
4- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please email [email protected] and we will fix it for you.
5-Can I ship to multiple addresses?
At this time, we cannot ship to multiple addresses in one order. Please place separate orders to ship to different addresses.
We don’t have tax nexus in the Rest of World.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified (With this sort of time frame, it makes it difficult for us to change or cancel your order.)
You can take a look at our Track Order page to see what your shipping status is. If it is over your estimated arrival date, please contact us, and we can take care of this for you.
8- How do I contact you?
If you have any questions that are not on this FAQ page, please email us at [email protected]